Refund and cancellation policy

Orders on this site are prepaid. Depending on the plan, you buy SMS or voice-call credits, a long code or missed-call number for a fixed term, or a WhatsApp Business API pack. After payment, our team sets up your account on our telecom partner's dashboard and loads what you bought. Until that is done, nothing has been activated.

Plans do not renew automatically. A plan ends when its credits are used or its term ends, and you place a new order to continue.

You can cancel a paid order at any time before we activate it on the dashboard. Email support@smsapi.in with your order reference (it starts with "SMS-" and appears on your receipt). We refund the full amount you paid, GST included.

Once credits, a number or a WhatsApp pack are live on your account, the order cannot be cancelled and is not refundable. Operators, DLT platforms and Meta charge us when these are set up, so we cannot take them back.

• SMS and voice credits: unused credits are not refunded or exchanged for cash. They stay usable for the validity shown on the plan (one year for current SMS and voice plans).
• Long code and missed-call numbers: the subscription is prepaid for its full term. Stopping early does not refund the months that remain.
• WhatsApp Business API packs: the one-time charge and platform fee are not refundable once onboarding with Meta has started. The message wallet cannot be refunded once it is loaded.

Whatever stage your order is at, we refund the money in full when:

• You were charged twice for the same order.
• Money left your account but the payment failed, or no order was recorded against it.
• We cannot provide what you ordered, for example because an operator or DLT platform will not approve the setup.
• We charged you more than the price shown at checkout. In that case we refund the difference.

We do not refund messages that were sent but not delivered because of the recipient's handset, network or DND status, or because the content did not match a registered DLT template. Indian SMS rules make the sender responsible for these.

We also do not refund accounts suspended or closed under our terms of use or anti-spam policy for traffic already sent.

We start an approved refund within 7 business days. It goes back to the card, UPI ID, net-banking account or wallet you paid with, through Razorpay. Your bank usually shows it within a further 5 to 7 business days.

Orders paid by NEFT or RTGS against a proforma invoice are refunded to the bank account the payment came from.

If we have already issued a GST invoice for the order, we issue a credit note with the refund.

Email support@smsapi.in from the address on your account. Include your order reference, the amount, and the reason. We reply within one business day and tell you whether the request qualifies and when the refund will start.

We may update this policy. An order is covered by the version in force on the day it was paid. The date at the top of this page shows when it was last updated.

Questions about refunds can be sent to support@smsapi.in, or by post to Chandnas IT Consultants, Wardhwan Nagar-A, Ajmer Road, Jaipur 302019, Rajasthan, India.